RIGHT TO COMPENSATION

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If you were involuntarily denied boarding or your flight was cancelled, you are entitled to receive the following amount from CityJet: (excluded the exceptions listed under Flight Cancellations section)

250 in respect of all flights of 1,500km or less; or

€ 400 in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km.

If we offered you re-routing on an alternative flight and the arrival time of the re-routed flight did not exceed the scheduled arrival time of the flight booked:

by two hours, in respect of all flights of 1,500km or less; or

by three hours, in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km the compensation set out above will be reduced by 50%